After we receive your order, you will receive a confirmation email, your credit card will be pre-authorized for the purchase, and we will confirm with the manufacturing site or our suppliers that the items are in stock and the shipping time. If your items are either on backorder or unavailable, we will void the pre-authorization and update you via email. If your items are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.
If you do not receive a confirmation email after placing an order, please verify that you have submitted the appropriate email address and/or check your spam folder. If after these steps, you have not received a confirmation email, please email us at firstname.lastname@example.org, with the subject “CONFIRMATION EMAIL MISSING”. If you have accidentally provided the wrong email address, please email us at email@example.com, with the subject “ORDER MODIFICATION/CANCELLATION REQUEST.”
Please verify that all of the shipping information is correct. Incorrect or missing shipping information will cause order processing delays that impact the expected delivery times. We are not responsible for incorrect delivery addresses submitted by customers or items returned due to incomplete delivery addresses.
When your purchase has been shipped, you will receive the corresponding tracking number via email within 24h of your order leaving the warehouse. If you have any questions, or if you do not receive the tracking number within 6-8 business days of your order, please contact us at firstname.lastname@example.org, with the subject “SHIPPING INFORMATION/TRACKING NUMBER REQUEST.” Inclement weather (storms, floods, hurricanes, tornados, etc.), pandemic situations, and holiday season might cause shipping delays. Please understand that all of these situations are beyond our control. However, we will do our best to accelerate this process.