Shipping - Maxima House
Maxima House Shipping Policy
Shipping & tracking number
Orders are typically processed and shipped within 2-7 business days of submission. The size and type of order determine whether it will be shipped palletized or via small parcels. The merchandise usually takes 3 to 12 business days to arrive at your location. When the order is picked up from the manufacturer’s facility, you, the customer, will receive the tracking information via email.
For most palletized items, a representative from the shipping company will contact you during transportation to arrange delivery. Because Maxima House items are delivered via a curbside delivery service only, you, the customer, will be responsible for bringing the boxes into your home, which should be manageable for one or two able-bodied adults. Freight carriers may occasionally offer additional services at their own discretion. Please contact us at email@example.com if anything seems unusual about the progress of your shipment.
Receiving a palletized order
- It is expected that you, the customer, will honor the delivery appointment. If the courier can not make contact with you, the item will be sent back to the manufacturer, and any incurred expense will be deducted from the refund.
- Ask the driver to cut open the pallet straps and shrink wrap and to then move the delivery from the truck to the ground.
- IMPORTANT: You, the customer, will be asked to sign a form acknowledging receipt. Before signing, inspect all boxes carefully, and identify and photograph for any possible damage (rips, holes, smashed areas, missing straps, etc). Be sure to document on the form that you are asked to sign any indications of possible damage. Example: “Box received with visible damage”.
- If you, the customer, do not notate the form, the courier will not honor against damage incurred during transportation. If the damage appears substantial (debris, severe trauma), please refuse the shipment entirely.
- Open freight immediately. If you find any damage, take photos and email all information to us at firstname.lastname@example.org immediately. You are required to make a claim within 24 hours.