Price Match Policy
Our team is continuously working to provide our customers with competitive prices for our products. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you find a lower price from an authorized online retailer on an identical, in-stock, and ready-to-ship product, please let us know, and we will refund your original payment for the difference, if the item in question also passes the additional qualification guidelines shown below. If you find that our own website has a lower price for the same item you have ordered within 7 days of your purchase date, we will refund this difference as well. To submit your request, send us a live link to the product in question on the other online retailer’s website that shows the lower price at firstname.lastname@example.org within the 7 days of your purchase from our store.
Authorized online retailers only
- The competitor must be an Authorized Retailer, officially approved by the brand/manufacturer/supplier, of the product in question.
- Prices from non-authorized retailers, ebay, amazon, overstock, or marketplace third-party, or discounted sites do not qualify.
- The competitor retailer must be an online store only. Pricing from brick-and-mortar stores or stores with physical showrooms does not qualify.
Exact items only
- The item must have already been purchased from our website before a Price Match Guarantee is requested.
- The exact item (brand, model, color, size, and SKU) must be in stock on the competitor’s website and ready to be shipped to the customer location. Discounts due to pick up arrangements do not qualify.
Items with supplier price policies only
- Items priced at levels that violate manufacturer policies (MAP, “minimum advertised price” permitted) do not qualify. Currently, this includes products from:
No discounted/member/error pricing
- The competitor cannot be a discounter or auction website (ie; eBay, Overstock, etc.).
- Promotions, such as rebates and “BOGO” (buy one, get one free) offers, are not eligible.
- Prices of items from open box, clearance or sales, rebates, promotional (one-time-only promotions, first time buyer promotion, sign-up newsletter promotions, financing promotions, minimum quantity requirement promotions, bundle promotions, or any other form of discounts/codes), seasonal (including Thanksgiving, Cyber Monday, Christmas, New Year, or any other holiday sales), closeout, or going out of business promotions do not qualify.
- Prices of items that have been refurbished, repaired, returned, used, distressed, or discontinued do not qualify.
- Prices from membership programs, loyalty programs, or government programs do not qualify.
- The price must be available on the competitor’s website without any login requirement.
- Lower pricing due to typo errors in the competitor’s website does not qualify.
Comparable shipping only
- Comparable shipping charges. The price for which a match is requested must include both item price and shipping charges. Sales taxes are excluded.
Timely requests only
- The price match request needs to be submitted within 7 days of the order date. Please send the link to the item in question on the competitor’s website via email.